Retail Shipping – Non-Perishable Products

*These shipping prices do not apply to Sport Fish (custom processing) orders. Please contact us toll free at 1-866-754-3191, info@stjeans.com or visit here for more information on sport fish shipping rates.

Our non-perishable products (cans, pouches, jars, gifts) are shipped by a ground courier which will deliver in approximately 5-10 business days. A rush order can be delivered overnight at extra cost. Products ship within 3 days from our warehouse.

canada

Canadian Non-Perishable (Dry) Shipping RatesStandard
(5-10 business days)
Expedited
(2-3 business days)
Flat-rate for all of Canada14.95*29.95*

*Some restrictions apply
usa

USA Non-Perishable (Dry) Shipping RatesGround*
Flat-rate for all of the United States excluding Alaska and Hawaii29.95*

*Some restrictions apply

US orders ship out Wednesday morning of each week. For shipping to USA P.O. boxes, we can only offer standard shipping at this time. For estimated delivery times, please call 1-866-754-3191 or email info@stjeans.com.

Retail Shipping – Frozen Products

Shipments of frozen products are arranged via priority air courier and are charged separately from Non-Perishable orders. 

*These prices do not apply to Sport Fish orders. Please contact us toll free at 1-866-754-3191, info@stjeans.com or visit here for more information on sport fish rates.

PERISHABLE (FROZEN) SHIPPING RATESWe will call you to schedule a shipping date
canada Canadian Frozen Flat Rate (Turnaround time approx 1-2 days)44.95
usa USA Frozen Flat Rate (Turnaround time approx 7-10 days) – Does not include AK & HI49.95

For Alaska, Hawaii and International Orders:
Please call us toll free at 1-866-754-3191 for more information.

Returns and Refunds

If you are dissatisfied with your order for any reason, please contact us right away and we’ll figure out the best way to straighten out the problem. You can return your unopened non-perishable retail items within 30 days for a prompt refund or exchange. Unfortunately, the original shipping charges are not refundable. Please mail your return in a prepaid, traceable package to:

St. Jean’s Cannery and Smokehouse
242 Southside Drive
Nanaimo, BC, Canada
V9R 6Z5
Tel: 250-754-2185
Fax: 250-754-5923
Toll Free: 1-866-754-3191
Email: info@stjeans.com

If you have any questions or issues with your processed sport fish, we’d like to help you out right away; please contact us at 1-866-754-3191 or info@stjeans.com.